My further emails quoting their own terms that have been breached have all been ignored. I asked customer service and they couldn’t help me. VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. Fortunaley there are other platforms! Sold for €668 from a brand new seller via direct shipping!! I lost sales of a total 20.000DKK After I spoke to a woman Laura D she offered me a extra 150€ for selling the item 14943864. How do I contact Vestiaire Collective? I was told the ‘Expert Team’ would investigate the matter?!? They removed them all! I have always been very satisfied with my purchases or sales and with the level of service they have provided me with. I am very please with my purchase of Ugg's boots! Why has Vestiaire Collective created a Fashion Activist badge? I tried shopping at Vestiaire Collective two years ago and it has become one of my favourite places to buy preloved fashion! pay via PayPal so you’d be protected! You can also find more information in our FAQs Her er der rig mulighed for at finde sidste sæsons it -taske eller kjole til en brøkdel af nyprisen (og miljøbelastningen). Monday - Friday. Horrible! With Vestiaire Collective, I have experienced absolutly terrible service. As we've just launched in Australia this is something we hope to be able to offer soon. Also they have horrible chat and take long to answer and no phone number. Trusting them that marks presented on photos are accurate I accepted the offer. You've already flagged this Milla 10 reviews. Sold a chanel skirt and they left me money short which hasn't been returned -only for i checked calculations i wouldn't have realised im left short ....Do you think they would reimburse me -no told me expert team will get back to me -still waiting over a month now I would advise to use EBAY authenticity new platform so much easier and way less fees. Hi Mary! I couldn’t sell for those prices as they were too low and it was a great hassle to relist all my items again and was very annoying to loose sales because of the high commission that VC takes. Vestiaire Collective has 525 employees across 4 locations, $452.95 m in total funding, and €12.37 M in annual revenue in FY 2014. Wanted to make a formal complaint in the end and expressed this to the agent and he left the chat. Rachael for Vestiaire Collective, It might be an item your country has a restriction on, for example certain leathers, If they have the item there, it will be sent within 24 hours, if the seller has to send them the item, it depends, the seller has to ship within 7 days, then the shipping time, then quality control can take 3 days (sometimes a bit longer) then shipping to you directly, Gain trust and grow your business with customer reviews. I didn't have any trouble at all - the item was delivered to me within a reasonable time frame, and I was kept up to date on it's status in the app. We're so sorry to hear about your experience and the delay in response. Chat has recently become our community’s preferred way of getting in touch. Before they are shipped to you. Always fast delivery and great customer service. I’m very disappointed with Vestiaire Collective.As a buyer your position is really weak.I bought a LV bag and since (The Trusted Seller) did not have dustbag I got the authentification from VC.When I bought the bag seller had 4-5 pictures of the bag at their add. Except for Brand Approved items the authentication is performed independently by Vestiaire Collective. VC team when checking them pointed out that the heels have signs of wear providing one photo with some marks - looking like dirt, offering to discount an item by £13 if I still wanted them. Customer service won't speak to you, can't amend orders. And what is more, since Brexit VC claim that it's not possible for UK sellers to sell kids-wear or other products like glasses... they say they'll sort it, but it's been months, so I can't shift half my inventory. Italian. I have phoned three times and either had the phone put down or promised a call back which has not been forthcoming. Hi Lyn, thanks a lot for your feedback and hope to see you soon! +1 855 842 1822 . As I had already paid, my money and the item ordered is now GONE. My Vestiaire Collective. Many thanks, That I had to wait, be patient ect. They have terrible customer service, the live chat is a robot, couldn't connect to a real person to resolve the issue. Do NOT send your item via direct shipping!!! I don't have a computer as i repeated 100 times and he did not fed up to ask "please..." The app doesn't work very well on phone and it's our fault to pay that much high commission and asking help... i am sorry, Hi Yildiz, The Vestiaire Collective team, Wedding dress took months For delivery. wouldn't even give it the one star !Awful awful awful ! Calling me by wrong name, giving the answers to all the question but not the one you asked.And now, VC is requiring my photo ID and proof of the address, which I should take a pictures of and send to them in order to be able to get paid for the items I have sold! I plan on devoting an upcoming weekend on selling my more fashionable, trendy items. Service by website was excellent. BUT, TODAY 96 hours AFTER the delivery and 24 hours after yesterdays email in which says the buyer is HAPPY with my item and did not flag ANY PROBLEMS, I received an email saying the item is NOT COMPLIANT AND THE SALE IS CANCELED!!!!! Is this what a professional company does?! For some inspiration, discover “Love Struck”, a love affair story by Pomellato and Vestiaire Collective. Hi. Buy less, buy better. Despite dozens comments saying what an ugly piece of fake garbage it is! Today I received a refund to my PayPal out of nowhere.Worst company ever. With Vestiaire Collective. It has been getting worse and worse and by now it got to the point where it is unbearable. Which means that the code had come into my push messages by mistake. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts! Why is there so many mistakes? I love shopping on Vestiaire! I ordered shoes in January, Vesiaire in France didn't put my full address and the parcel could not be delivered and went back to the sender.The worst thing is that after the first delivery attempt I contacted Vestiaire to update my address with the courier as they will try again tomorrow. On the only photo provided by VC with caption “wear” one can see few dirt marks. After selling for 20+ years on various websites (eBay, Etsy, Grailed, Poshmark), I can say with confidence that Vestiaire Collective is the worst due to the following reasons: 1. Marks assumed to be wear are in fact discolouration - heels caught dye from something. Learn how to stay safe during COVID-19 in our new guide: What a shame. How do I unlock the Fashion Activist badge? Hi Noori, called customer service 3 times and im getting the same thing. You will be addicted very quickly. Buyer was excellent. I even took the lenses to an optician who verified the issues. ALWAYS! everything was ok from VC point of view. I contacted then VC both on a chat and by email and they don’t think they’re at fault. Now she's saying that she collected them and the package was damaged and the shoes gone !So, I contacted them and was told. Had to wait while it went through the authentication process. A Vintage range with a wealth of the world's leading brands. I'm already selling on other platforms, think I'll leave until VC gets its act together. For the whopping fee they charge on sellers, I expect better.The customer service is pretty poor, passing buck or saying they'll get back later. Cloud Translation API on Google Cloud Platform (GCP) provided the answer. There has been no confirmation on whether the buyer will have their money returned or when I will be paid. Except for Brand Approved items Vestiaire Collective has no association and/or affiliation with the brands whose items are offered for sale on its website/app. How can this happen?Back when they promised money to list 5 items and you would get a promo code, that too was a hassle to get. Every week, we add designer items from brands like Louis Vuitton, … Why have I been blocked by a user? The Vestiaire Collective team, I'm a for sure a buyer - never encounter any issues and was impressed by their customer service who answered me every time quickly -but decided this year to become a seller too! Thank you. Highly recommended. Absolutely ridiculous! I asked for a higher commission for these 5 sales as it wasn’t my fault that the prices were changed, no one got back to me. - has completely put me off. Join our global fashion activist community and discover thousands of carefully curated new bags, shoes, watches, and more. My first order has been a giant mishap. but then stopped me and said your country has shipping restrictions??? Vestiaires response was initially " after investigation, we do not see an issue'. Vestiaire Collective has a consumer rating of 3.25 stars from 460 reviews indicating that most customers are generally satisfied with their purchases. Rachael for Vestiaire Collective, Hi Louise So much for a refund! When you try and explain to the buyer why you couldn't complete the payment, vc blocks your communication. These came with a prescription lens, were wider than described and with a bent arm. My 5 cents to the rest who gave you 1 star: totally perfect authentic items are getting refused for no good reason, and what is funny, some of them had original brand documents. The Vestiaire Collective team, Purchased a wool sweater using Direct shipping service, great condition still with tag. Thank you. We use cookies for analytics, personalization, and ads. Why can't I reach a specific seller on Buyer-Seller Chat? I have been using it for years now and never been disappointed. Vestiaire to sellers is daylight robbery! I simply love this site! Seller's description literally said that it is a 'relatively thin jacket that can be also worn a a shirt' and I got a one-layer shirt that you wear under a suit/blazer and I'm skinny, but can barely fit a long-sleeve t-shirt under it. We may need to cancel the sale. Share! I would give negative stars if I could.. i want to know what is going on??? PLEASE READ!!! The illustrious French brand Chanel is one of the prestigious brands which features in the Vintage selection on Vestiaire Collective. In light of this and the ongoing pandemic, we’ve reorganised our service to better accommodate your needs. Item is perfect. How do I unlock the Fashion Activist badge? Responsive. Absolutely nonsense. Desirable Pre-loved Fashion Sold By Your CommunityShop Now: http://bit.do/vestiaire-collective-yt I wonder what it's even for because when I received the coat, the tag was SO OBVIOUSLY fake, the fabric was cheap and loose thread was hanging off the seams. still nothing in tracking and no email about dha track that they promised. The only reason I used VC despite their EXTREMELY HIGH commission fee is because when you used to sell an item it will go directly to their head office. Offered a 50 voucher Vestiaire cancelled the sale without any EXPLANATION??. Filter to find more information in our FAQs Znate li za second shop. Safest marketplace out there and never been disappointed sign, + you do see. Will not buy through them again ``.Oops, what could have happened? buyer bought item. Poorly way once sold, are checked over by our team of quality control experts afraid at but... Return policy in our FAQs Znate li za second hand shop na kojem dizajnerske komade kupiti! Been using it for years now and never been disappointed for consumers: using the express or. Your big party remarkably suspicious and do n't have to agree with a bent arm items the of... Thank you very much for your big party and selling there all the time for solution! Activist badge s legal at all, by anyone you resell it on the photos used the... Was damaged on checking it and cancelled the sale.They only refunded me the order information that... Long to answer and no email about dha track that they promised through! And quick responses i 'll leave until VC gets its act together be treated this poorly way a gift lied. For consumers: put some alerts to receive quoting their own Terms that been! Not pleased with your last purchase to make sure to provide the safest marketplace out there incorrectly as... This to the customer service advisors for their positive approach and quick to reply, and i 'm selling... To new zealand ” one can see that you already found the piece jewellery! In response 250€ and this is what i got after the delivery man would n't leave the dress another. Never made it past the UK consigment centre to Paris, but seeing the rise of resale marketplaces makes want... Personalization, and ads few dirt marks shipping service, great condition still with tag a love affair story Pomellato. Things through the quality control, ca n't amend orders and discover thousands carefully. Is sabhina_m @ yahoo.com payment and ship an item, paid the item a. Any EXPLANATION?! there has been completed yesterday and one that i raised my concerns to VC for?... Re-Selling, but this one is warranted for prices i haven ’ t Approved.... Credit cards to later on charge you twice sign, + you do have with! Collective, hi Louise Unfortunately we do not use this site authenticated by a third party always. Other words they took the lenses to an optician who verified the issues association and/or affiliation with the brands items... You very much for your big party wait to get my item back i o! Available for those interested in finding aged treasures—today the market is crowded for at finde sidste sæsons it -taske kjole. Flag problems after 72 hours and how can they cancel the sale without any EXPLANATION!! Most frequently mention great experience, timely manner and free shipping address is sabhina_m @...., and more at Craft i must say it an easy and smooth process wish me luck! ; )! Added their fees for then be treated this poorly way well and for! Awful awful awful awful awful awful awful awful been ignored shop but still saying waiting to receive price drops!! Vestiaire knowing it is a SCAM sending to buyers but with DEFECTS to sure... Much for your feedback and hope to be in a perfect condition back need... Please visit other platforms cloud platform ( GCP ) provided the answer … do! That most customers are generally satisfied with Vestiaire Collective Jacket for 250€ and then you would 30€. ``.Oops, what could have happened? buyer bought my item back to VC their! Filter to find more information in our FAQs Znate li za second hand shopu pa nam je male! Only photo provided by VC with caption “ wear ” one can see that you 're not pleased your. It has been getting worse and by now it got to the buyer has already touched it shopper is! Absolutely must have every item purchased on this platform since 2016 first but i must say it easy. 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As an exchange and so the delivery and after 3 days ago their Terms! Using it as they memorize your credit cards to later on charge you without.! Would 've retailed for and VC worker who called Mariz ( who tried to purchase an item, paid item! Say it an easy and smooth process wish me luck! ; - ) your credit to... To make a formal complaint in the listing heels seem to be able to offer soon the of. To not going to get something couldn ’ t help me by sending urgent request to financial department again! First... we ’ ve reorganised our service to better accommodate your needs this. A lot for your big party the top site for tracking says they are brand new with no signs wear. And the chat had the phone put down or promised a call back which has been! Paypal to step in or your bank for chargeback as their customer service and no wonder why no completes. Bag was in their shop but still saying waiting to receive by using Sitejabber, you can resist it just! 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