I don't blame the employee's persay. Join us to get support and advice about products and services, discuss the latest products and share your knowledge. Yours sincerely,Peter JamiesonExecutive DirectorCustomer Sales and Service. Logged a complaint online earlier and will follow up on Monday. complaints by conciliation. I have been caslled on 2 occassions by a company asking if I am satisfied with the service. Rubbish service!! Now Telstra are blocking transfer of phone to TPG - even resorting to "can't take the number with you" intimidation which I believe is illegal and blackmail. The worst sales Team, Tech Team & Complaints Team all the team doesn’t know how to service the customer! My advice for anyone all the staff who are working for TELSTRA are not efficient and they are DUMP XX. I made my complaint on 26/9 and since then we had more than 10 business days. Telstra should be prosecuted for deceptive conduct for suggesting that the service was adequate when it acknowledges it is not and for advertising that it will respond to complaints. Telstra has won the black belt in Nokando. Still no correspondence from Telstra. I recommend using the contact number if you require further follow-up so we can assist you as quickly as possible with your concerns. We could hear touchtones being pressed after question 2 and 3! I would go to any other provider but none can operate from the exchange I am tied to so I am stuck with Telstra and it stinks. I WILL NOT GO AWAY so please Telstra just get on with it and resolve. You can also speak with the Complaints team on 1800 814 242 to request a return call. Very off-putting & entirely inappropriate. If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). they haven't gotten a cent from her since, and it works fine for her purposes and needs. I have found one of the cards left when a technician called and it is dated 9 May 2014. Her name is Cel and she advised that the matter has been "escalated" to CEO response and that I would receive a call today. Another attended sometime in August or September. Surely there is a decision m,aker in Telstra that can say "We have had enough fun stuffing this customer around, let's resolve his complaint and move on to the next poor so and so'>. I received an e-mail the same night, stating: This is an automated response to advise you that we have received your online complaint. Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. Please respond on . Case manager is under the impression that this problem was diagnosed "way back in 2013" and therefore things must have changed because there was no congestion at the time of her last call. ! While we are investigating your complaint, we will update you on the progress of your complaint. 2. Compensation from Telstra as a Result of a Complaint. The TIO is an office of last resort for complaints about telecommunications services. I have had enough and will be switching to Aussie Broadband. They have now issued another complaint number INT 1-642032964854. I just went on live chat for the last time today. It took them 50 days to finally reconnect my business line and for over 40 of those days all incoming calls received a disconnection advice until finally a diversion to my mobile was achieved. As I said there I received a call from a case manager just as I was writing. This is a disappointing experience to read, and not the feedback we want to receive, or the experience we want to deliver for our customers. Re your issue, Kalak's explanation covers the answer perfectly. Check out our Community Wiki or Support Portal || Looking for a new mobile? We'll get back to you within one business day of receiving your complaint and provide you with a reference number. Business services . A green cable indicates this is owned by NBN Co. But if that is not the case, this is what you need to do: If you are a Consumer customer and need immediate assistance with a complaint , you can call us anytime on 132 200 and say "complaint". This is a clear case of passively taking advantage of the elderly. Complaints Officer Telstra Super Pty Ltd PO Box 14309 Melbourne Victoria 8001. Regards -, ____________________Need help? Surely this must be a wake up call to management. Do you happen to have the SR reference number for it? Other ways to contact us Send a letter to Telstra Locked Bag 20026, Melbourne VIC 3001. No wonder this site is filled with never ending tales and has the heading it has. About the question on the forum: Given that Telstra technical support apparently does not have the basic knowledge to tell me about the differences between "stable" and "standard" line configuation, I thought I would use this forum (which wasn't helpful, too!). This was the last straw. Unbelievable. I have placed calls over the last 3 days to the number Mercy gave, only get voice mail. I was given a case manager, Mercy, in the CEO system. Lodged an offical complaint three weeks ago, have heard nothing, tried again tonight via 24/7 chat, connect disconnected at least five times, after waiting in the queue, then finally get to speak with someone to be told that the systems are down....... went on to complain and again told Sorry, we've encountered "Sory we encountered an error: please try again later. insanity. However, if you don't wish to use the My Telstra app, you can submit a complaint with Telstra via their online complaints form or by writing a letter and mailing it to Telstra by post to: Well guess what, he still rings the home phone at various times of the day and my mobile not during my lunch hour. The easiest way to contact Telstra about a complaint or issue you're having is through the My Telstra app where your complaints case manager will get in touch with you within one business day. Called back and they kept saying that will process and let me know after month still no reply. same. I have been waiting since July to have my home phone reconnected after NBN "technicians" decided (without consultation) that we didn't really need it 5 months now and still no progress with actually being able to use the paln, heaps of glossy packages in the mail, numerous plans that supposedly I have signed up for but still no dial tone. Yesterday I was unable to login to the Foxtel app on my iPad to record a program on my iQ box. By it's nature congestion is intermittant, even a non-technical person would know that. Now I have to spend even more time chasing up compensation which will simply be a credit to my account, then when I move to another provider I will loose all that credit anyway.THANKS TELSTRA! The manner of over the phone is of great concern and therefore request if you do have any other references than the one already provided within the copy and pasted email, it would be extremely helpful in our following this matter up further. people stay away from Telstra, go to there opposition. Telstra claims to be an Australia's leading telecommunications and information services company with the most expensive pre-paid and post-paid plans, coverage and Philippines based customer and complaints support. . Make sure that you get legal advice first, as legal action can be expensive and there is … Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. For complaints relating to disability enquiries, call 1800 068 424 (voice) or … However, I received no correspondence from Telstra since then. Each time the line dropped out and no return call was made. Did not seem to understand what the problem was. I promptly rang & was connected to a 'Tess' who: 1. struggled with the English language. The first time I was on the phone 44 minutes, the second 40 minutes. I was then asked to hold the line to respond to a short 3-question survey. However this complaint is with a specialist team and they have provided you with a direct contact number which is likely a quicker option than our open peer-to-peer support forum. Hello Pratrice or Greg or Steph or who ever. i'll be happy to teach them ! We'd like to help to ensure you are getting the resolution you are looking to obtain. Join our online community that's open 24x7. Just goes to voice mail. Typical Telstra, I have heard nothing. They then send my mother a letter and plan details seeking her to respond, they simply are trying to take advantage of an elderly person by getting them to unwittingly accept a new plan and ignore the authority and instruction to deal with me on this. Been blissfully happy with a 16 year old home phone!!!!!... Way to lodge a complaint and the fun if this is pathetic service, I 'm paying this. Ask for it the quarter to March 2019, Telstra had a complaints ratio 8.2... The “ get help ” tab ; Tap the “ get help ” tab ; Tap the get. Following languages: Got a question at various times of the caller would be sent an urgent and. Know after month still no call from a case manager never get them is also available in the bin was. Couple of hours later I get the strong impression that Telstra is very at! Promised call backs numerous times and never get them put on hold the! To Telstra Locked Bag 20026, Melbourne VIC 3001 disconnected by Telstra without any justification authorisation. 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